Frequently Asked Questions: Lash Extensions
What is the difference between Classic, Hybrid, and Volume lash extensions?
Classic: A single extension applied to one healthy natural lash. This delivers a clean, natural mascara look that emphasizes length and definition.
Hybrid: A balanced blend of classic singles and handmade volume fans. This style adds soft texture, subtle fluffiness, and light density.
Volume: Handcrafted lightweight fans (typically 2–7 ultra-fine extensions) applied to a single natural lash. This creates a fuller, fluffier, and more dramatic lash line without weighing down natural lashes.
Will lash extensions damage my natural lashes? No, when applied correctly. Lash damage occurs from improper isolation, using extensions that are too heavy or too long for the natural lash, or pulling them out at home. Every set is fully customized based on the strength, length, and growth phase of your natural lashes to ensure your natural lash health is never compromised.
How long does an appointment take?
Full Sets: Typically range from 90 to 120 minutes depending on your chosen style and natural lash density.
Lash Fills: Generally take 45 to 75 minutes. Because precision isolation and proper placement require uninterrupted focus, please plan to relax with your eyes closed for the duration of the service.
How often do I need a fill? Most clients schedule a fill every 2 to 3 weeks. Natural lashes shed daily according to their natural growth cycle (about 2 to 5 lashes per eye each day). Fills maintain fullness by removing outgrown extensions and placing fresh ones on new growth. To qualify as a standard fill, you must retain at least 40–50% of your extensions.
Do you accept foreign fills if I had my lashes done elsewhere? Yes, but they require a quick assessment at the beginning of your appointment. If the previous work features clean isolation and appropriate sizing, a standard fill can proceed. If the extensions were improperly applied or show excessive clumping, a gentle removal and full set may be recommended to safeguard your natural lash health.
How should I arrive prepared for my appointment?
Arrive with completely clean eyes: no mascara, eyeliner, strip-lash glue, or heavy eye creams.
Avoid curling your natural lashes for at least 24 hours prior.
Skip caffeine right before your visit to help your eyes stay relaxed and still.
If you wear contact lenses, bring your lens case and glasses, as lenses should be removed prior to application.
What is the proper aftercare routine for extensions?
Cleanse daily: Wash your lashes once daily using an oil-free, lash-extension-safe foaming cleanser. (like our gentle cloud cleanser) Gently pat dry and brush through with a clean mascara brush once dry.
Avoid oil-based products: Keep oil-based makeup removers, cleansers, and facial oils away from the eye area, as oils break down the adhesive bond.
No mascara or mechanical curlers: Never apply mascara (especially waterproof) to extensions or use a lash curler.
Sleep mindfully: Avoid sleeping directly on your face; a silk or satin pillowcase helps prevent friction and snagging.
Do not pull or pick: Let natural shedding run its course or schedule a professional removal.
Can I wear eye makeup with lash extensions? Yes, provided the makeup is oil-free and easily removable with water-based cleansers. Powder eyeshadows and oil-free liquid or felt-tip liners work best. Avoid gel liners, pencil eyeliners containing waxes/oils, and any waterproof formulas.
What should I do if I want my lash extensions removed? Never pull, tug, or attempt to remove extensions yourself, as this can pull out the natural lash follicle. Schedule a professional removal appointment where a specialized cream or gel remover dissolves the adhesive bond in minutes, leaving your natural lashes completely intact.
What if I experience unusual shedding right after my set? A complimentary touch-up window is available within the first 3 days (72 hours) of your service. If you notice unexpected shedding that falls outside of normal daily lash cycling, reach out immediately within that timeframe so the set can be reviewed and adjusted.